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Privacy policy

At Dymphy Fit, we highly value the privacy of our clients. This privacy policy explains which personal data we collect, how we use it, how we secure it, and what rights you have regarding your data. This policy applies to all Dymphy Fit services, including our app, website, and other digital platforms.

1. Data Controller

Dymphy Fit, located at Overtoom 371, 1054JZ Amsterdam, is responsible for the processing of personal data as outlined in this privacy policy.

2. What Personal Data Do We Collect?

We may collect the following personal data when you use our services:

  • Identification Data: Name, email address, phone number, address, date of birth.
  • Health Data: Information about your health and physical condition relevant to customizing training programs.
  • Payment Data: Bank account number, payment history, and other financial data required for processing payments.
  • Usage Data: Information about your use of our app and website, such as your IP address, browser type, device ID, and interactions with our services.
  • Communication Data: Correspondence via email, WhatsApp, or other communication channels.
  • Visual Material: Photos and videos taken during training sessions, events, or other activities for use on our social media channels (such as Instagram and Facebook), our website, and other promotional materials.

3. How Do We Use Your Data?

Dymphy Fit processes your personal data for the following purposes:

  • Service Provision: To deliver our services to you, including personal training, coaching, and nutritional advice. This includes creating personalized training schedules and dietary guidelines.
  • Payment Processing: To process payments for memberships, packages, and other services.
  • Communication: To contact you regarding your membership, appointments, billing, or other important information related to our services.
  • Promotion and Marketing: Using photos and videos of training sessions, events, or other activities for promotional purposes on our social media channels, website, and other marketing materials. We always ask for prior consent from the individuals involved before using such visual material.
  • Improvement of Our Services: For internal analysis and market research to improve our products and services.
  • Legal Obligations: To comply with applicable laws and regulations.

4. On What Legal Grounds Do We Process Your Data?

We process your data based on the following legal grounds:

  • Performance of a Contract: To fulfill the agreement we have with you.
  • Consent: For specific data processing activities, we ask for your explicit consent. You can withdraw your consent at any time.
  • Legal Obligation: To comply with legal obligations that Dymphy Fit is subject to.
  • Legitimate Interest: To improve our services and communication with our clients.

5. How Long Do We Retain Your Data?

We do not retain your personal data longer than is necessary to achieve the purposes for which your data is collected, unless a longer retention period is required or permitted by law. For example:

  • Identification and Communication Data: Up to 2 years after termination of your membership.
  • Health Data: Up to 2 years after the last use of our services.
  • Payment Data: Up to 7 years after the transaction, in accordance with tax regulations.
  • Visual Material: Photos and videos are retained as long as they are relevant to the purposes for which they were collected or until you request their removal.

6. Sharing Your Data with Third Parties

Dymphy Fit only shares your personal data with third parties when necessary for the execution of our agreement with you or to comply with a legal obligation. We do not share your data for commercial purposes with third parties without your explicit consent.

Visual material may be shared with third parties, such as marketing and design agencies, solely for the purposes for which you have explicitly given your consent. We do not share your data for other commercial purposes with third parties without your explicit consent.

7. Securing Your Data

Dymphy Fit takes the protection of your data seriously and takes appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. Examples include:

  • Data encryption.
  • Access to data is restricted to authorized persons.
  • Regular evaluation of our security measures.

8. Your Rights

You have the right to:

  • Request Access: You can ask what data we have about you.
  • Request Correction: You can request correction or supplementation of your data if it is incorrect or incomplete.
  • Request Deletion: You can ask us to delete your data.
  • Request Restriction of Processing: You can request us to limit the processing of your data.
  • Object: You can object to the processing of your data.
  • Withdraw Consent for Visual Material: You can withdraw your consent for the use of photos and videos for promotional purposes at any time. You can do this by contacting us using the contact information below.
  • Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.

You can submit your requests via email at info@dymphyfit.nl. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

Our app and website use cookies and similar technologies to enhance your user experience.

10. Changes to This Privacy Policy

Dymphy Fit reserves the right to change this privacy policy at any time. Changes will be published on our website and in our app. We recommend that you consult this policy regularly for the most up-to-date information.

11. Contact Information

If you have any questions about this privacy policy or about how we handle your data, please contact us via:

  • Email: info@dymphyfit.nl
  • Phone: 0031(0)613048225
  • Visit Address: Overtoom 371, 1054JZ Amsterdam